Frequently Asked Questions
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What is my subscription service?
Starting August 1st 2024 I will be offering a new subscription service here on my website. If you are familiar with my previous subscription service on Instagram, this new subscription service is very similiar! For $65.00 per month you will receive a mystery stained glass piece each month! I will designate a theme for each month (ex. food, sea creatures, space, cowboy...ect.) and make fun and unique glass pieces according to that theme. The mystery pieces will also vary in type of design (ex. nightlights, plant stakes, window panels, incense burners ect.).
This subscription service is unfornuately not available for international customers.
Can I order a custom piece?
Yes! You absolutely can order a custom piece! If you'd like to customize one of my designs, or if you'd like something original made, please place a $50 deposit on my website. If you are unsure about pricing before placing the $50 deposit, please feel free to email me at spectrasmoonshop@gmail.com! I am happy to clarify any and all questions before you put down any money.
Do you ship internationally?
Yes, I am now shipping internationally!
Some countries currently have limits and restrictions on international shipping due to Covid so if you are not in the United States please check your countries shipping restrictions before placing an order.
At this time international shipping rates are quite high so unfortunately my rates are high as well to match that and I can not change them.
All international orders will be shipped through USPS priority international which takes 6-10 days.
LOST OR BROKEN PIECES: USPS priority international shipping comes with up to $200 insurance. In the unfortunate case in which a piece arrives broken you will need to fill out a lost or broken package form on the USPS website so that you can be reimbursed for some or all of what you paid for the piece.
How do I care for my glass piece?
If your piece is meant to hang, please ensure that it is hung securely. Stained glass is very heavy and can pull nails out of the wall if it is not properly hung.
Due to the fragility and use of chemicals in each piece, please keep your piece out of the reach of children and animals.
If your piece becomes dirty or dusty please wash carefully with water only! I recommend air drying but if you'd like to wipe it dry, use a solf towel or paper towel and gently wipe the glass clean. Avoid scrubbing the black solder lines.